Company: Lunarvia (Pty) Ltd
Brand: StampChat
Contact: stampchat.privacy@lunarvia.co.za
1. Introduction
Welcome to StampChat, a loyalty and customer engagement platform operated by Lunarvia (Pty) Ltd ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, and protect personal information when you use StampChat or any related services.
We are committed to handling personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and recognised international data protection standards.
2. Information We Collect
We collect and process only the information necessary to provide our service. This may include:
- Business information: business name, contact details, and account credentials.
- Customer information: WhatsApp numbers used to participate in loyalty programmes.
We do not collect sensitive personal data such as ID numbers, financial details, or location-tracking data. We also do not share customer phone numbers with other businesses.
3. How We Use Your Information
We use collected information to:
- Provide and maintain the StampChat service.
- Manage business accounts created on our platform.
- Generate and track loyalty codes and customer rewards.
- Provide businesses with analytics about their own customers (e.g., visit counts, stamp totals).
- Communicate service-related updates or security alerts.
- Comply with legal and regulatory obligations.
We do not sell, rent, or trade personal information to third parties.
4. Sharing of Information
We only share limited data when necessary to deliver our service:
- With Meta Platforms, Inc. (WhatsApp Cloud API) to enable messaging features.
- With trusted service providers such as hosting, database, and analytics providers under strict confidentiality agreements.
- When required by law or to protect our legal rights.
All third-party partners must comply with POPIA or equivalent data protection laws.
5. Data Retention
We retain personal information only for as long as necessary to provide the service, comply with legal requirements, or resolve disputes. Customer data (such as unused or expired loyalty codes) may be deleted in accordance with our data retention rules.
6. Data Security
We implement appropriate technical and organisational safeguards to protect information from loss, misuse, unauthorised access, disclosure, or alteration. While we take reasonable steps to secure data, no online system can guarantee absolute security.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete inaccurate or unnecessary data.
- Withdraw consent for certain processing activities.
Requests may be sent to stampchat.privacy@lunarvia.co.za.
8. International Data Transfers
We may store or process data outside South Africa. For example, we use third-party infrastructure providers such as Render (hosting) and MongoDB Atlas (cloud database). In these cases, we ensure that comparable data protection safeguards are in place in accordance with POPIA.
9. Cookies and Analytics
We may use cookies and similar tracking technologies on our marketing website to improve user experience and analyze how our site is used. This may include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: To understand visitor behavior on our marketing site (e.g., Google Analytics).
These analytics are used only to improve our website and marketing efforts. You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.
Note: We do not use third-party tracking within the StampChat application itself. Business analytics (such as customer visit counts and stamp totals) are processed internally and are not shared with external analytics providers.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated "Effective Date" and will take effect immediately upon posting.
11. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
stampchat.privacy@lunarvia.co.za